Terms of service

Last updated 27 September 2026

These terms apply when you order a scanning service from us. Please read them before you order. Nothing in them takes away your rights as a consumer under Irish and EU law.

Who we are

Photo Scans Ireland is a trading name of The Giotii Company Limited, registered in Ireland, company number 689064, registered office Callan, Drumkeen, Co. Donegal, F93 T867, Ireland. You can reach us at team@photoscans.ie or on WhatsApp.

How your order works

  • After you order, we post you an empty collection box with a prepaid UPS return label inside. Please use our box: we can't accept photos sent in your own packaging.
  • Fill the box and send it back to us with the return label, from home or a UPS access point.
  • We scan your photos and email you a link to a private online gallery, with a 6-digit code to open it.
  • We send your originals back to you by UPS.

We aim to complete orders within 30 days of receiving your box, and most take much less. We'll keep you updated by email or WhatsApp, so please give us an email address and phone number you check.

Prices and payment

You pay the price shown on our website when you order. Photo Scans Ireland is not VAT registered, so no VAT is added.

Your price is for the number of photos you order. We count every photo we scan. If you send more than 10% over the number you paid for, we'll invoice you for the difference between what you paid and the price for the number you actually sent, and send your gallery once that's paid.

Preparing your photos

  • Take photos out of frames and albums, and remove mounts, glue tabs, tape, Blu Tack and staples.
  • If you'd like your photos kept in a particular order or handled in a particular way, tell us when you send them. Otherwise we scan them in no particular order.
  • Only send photos you own, or have permission to copy.

Your scans

Our high-speed scanning is designed to preserve ordinary photos digitally. It isn't museum or professional reproduction, and the result depends on the condition of the original. We don't retouch or repair damage, scratches or marks.

If you're not happy with any scans, tell us as soon as you can and we'll put it right, including rescanning where needed.

Your gallery

  • Your gallery is private. Anyone with the link and code can open it, so please don't share them unless you mean to.
  • It's open for 31 days. Download your photos and keep your own copy somewhere safe: the gallery is how we deliver your scans, not somewhere to store them.
  • After it closes, we keep your photos for a short time in case you ask us to reopen it, then delete them for good, normally about two months after delivery. You can ask us to delete them sooner.

We never publish your photos or share them with anyone. Our privacy policy explains how we look after them and your information.

USB

If you ordered your photos on a USB and it arrives damaged or doesn't work, tell us within 14 days of receiving it and we'll send you a replacement.

Your right to cancel

You can cancel your order within 14 days of placing it, without giving a reason.

  • Before we post your collection box: we refund you in full.
  • After that, if you asked us to start straight away when you ordered: we refund you minus a fair amount for the work already done, such as posting the box and return label, return postage and any scanning done so far.
  • Once your photos have been scanned and your gallery sent, your right to cancel ends, provided you asked us to start straight away and confirmed you understood this when you ordered.

To cancel, email team@photoscans.ie with your name and order number and say you want to cancel. You can use the form below, but you don't have to. We'll refund you within 14 days, to the card you paid with. If we've already received your photos, we'll post them back to you.

Cancellation form.

To The Giotii Company Limited, trading as Photo Scans Ireland, Callan, Drumkeen, Co. Donegal, F93 T867, Ireland, team@photoscans.ie:

I hereby give notice that I cancel my contract for the following service: [order number]. Ordered on: [date].

Name: [your name]. Address: [your address]. Signature (if on paper). Date.

Shipping

We send and collect everything by UPS with tracking, using labels we buy. Please give us an accurate address when you order. If a parcel has to be redirected or re-sent because of a wrong address, we may charge you the extra postage.

Shipping always carries some risk. If a parcel is lost or damaged in transit on one of our labels, we'll deal with UPS for you, and the section below applies as if it happened in our care.

Looking after your photos

We take reasonable care of your photos from the moment UPS collects your box until they're delivered back to you. If they're lost or damaged because we, or UPS on our behalf, failed to take reasonable care, we'll refund the full price you paid for your order. We can't compensate for the sentimental value of photos, so if some are irreplaceable, please consider keeping a copy or insuring them before you send them.

We're not responsible for loss that wasn't caused by us, or that we couldn't reasonably have foreseen. Nothing in these terms limits our liability where the law doesn't allow it to be limited, such as for death or personal injury caused by negligence, or for fraud.

Complaints

If something goes wrong, email team@photoscans.ie and we'll look into it as a priority and reply within 14 days.

These terms are governed by Irish law. If there's a dispute, you can bring it in the Irish courts, or in the courts where you live if you live elsewhere in the EU.